Shipping & FAQ

Every Thursday, we announce the following week’s six rotating flavours, plus our monthly flavour, which is available all month. Orders open on Monday at 8am and close on Thursday at 10pm (Brisbane time). Boxes come in 4 or 6. Mix and match any of the week’s flavours, including the monthly flavour.

Every order is baked fresh, carefully packed and shipped with Australia Post on the Monday after orders close. If that Monday is a Queensland public holiday, your order ships the next business day.

We currently ship Australia-wide. Delivery times depend on your location and Australia Post. Shipping is calculated at checkout, and both standard and express shipping are free on orders of $80 or more.

You’ll receive an email with tracking as soon as your order has shipped.

Our cookies are baked fresh to order and individually heat-sealed to lock in freshness, so they’re at their best the moment they arrive. We recommend enjoying them on delivery day while they’re soft, chunky and full of flavour.

Want to save a few for later? Store your cookies in an airtight container at room temperature, away from heat and direct sunlight, for up to 7 days from baking.* To keep them longer, freeze them in an airtight container as soon as they arrive, where they’ll keep for up to 3 months. Thaw at room temperature, then warm briefly if you like.

*Every cookie is labelled with a best-before date, which is 7 days from the day it was baked.

Local pickup isn’t available at the moment, but we’re always looking at ways to make ordering easier. In the meantime, we ship Australia-wide with Australia Post.