Shipping policy

Last updated: November 7, 2026

Thank you for shopping with Sugar & Skye. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Orders open every Monday at 8am and close every Thursday at 10pm (AEST), unless stated otherwise on our website. We check orders on Friday and ship them the following Monday.

You’ll get a confirmation email with tracking as soon as your order ships, where the shipping method includes tracking.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Standard and express shipping are free on orders $80 or more.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship exclusively within Australia.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at sugar.and.skye@outlook.com or use the contact details in our contact information policy.